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Customer Feedback Maturity Webinar

Watch our webinar replay to learn the significance of progressing beyond caller feedback to customer feedback in your contact center. It s all part of our Customer Feedback Maturity Model with Qualtrics Voice Surveys.
https://www.ivrtechgroup.com/voice-surveys/voice-surveys-webinar - Details - Similar

Customer Feedback Maturity Guidebook

Frontline customer service in the contact center is a primary driver of the customer experience. Contact centers must focus on gathering impactful insights to generate, control, and manage CX outcomes. We created our Cus
https://www.ivrtechgroup.com/voice-surveys/customer-feedback-guidebook - Details - Similar

Automated Voice Surveys For Real-Time Customer Analytics

Add automated voice surveys by phone to your customer surveys and increase your response rate by 3X or more. With a post-call survey, responses accurately represent caller perception because they offer their opinion imme
https://www.ivrtechgroup.com/voice-surveys - Details - Similar

IVR Technology Group: Expertly Crafted Customer Engagement Automation

We are your engagement conduit that enables extraordinary experiences between you and your customers. Automated voice surveys by phone. Automated payments by voice and text. Outbound campaigns by voice and text. Custom s
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eBook: Automated Voice Surveys By Phone

Download our Automated Voice Surveys by Phone eBook for a masterclass in voice surveys and how to receive the Voice of the Customer (VoC) in real-time, as it happens, at the moment of contact.
https://www.ivrtechgroup.com/voice-surveys/ebook-automated-voice-surveys-by-phone - Details - Similar

eBook: Automated IVR Payments By Phone And Text

In today’s marketplace, customer experience sets companies apart. That’s why it’s vital to offer frictionless experiences to bill payers when it’s time to make a payment. Automated payments by phone or text are quick and
https://www.ivrtechgroup.com/ivr-payments/ebook - Details - Similar

About Us: Customer Engagement Automation Experts

Customer-first is baked into our DNA. It places you at the top of our org chart, with everyone focused on solving your problems and getting the results you need. With you at the top, you can think of us as your CX Automa
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IVR Tech Group: Relentless Security PCI DSS Level 1 Certified

IVR Technology Group is a security-first organization. We regularly conduct audits to comply with regulatory requirements and seek certifications from the leading governing bodies.
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IVR Tech Group: Jobs Come Help Us Deliver WOW!

We re always looking for great new members to join our amazing team. Do you have what it takes?
https://www.ivrtechgroup.com/about_us_deliver_wow/careers - Details - Similar

Engagement Automation For Contact Call Centers

You could say it’s our “super power,” integrating all your disparate data sources for frictionless customer engagement by voice or text. Then you can easily contain up to 80% of all callers and texters in a wide range of
https://www.ivrtechgroup.com/engagement-automation - Details - Similar

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